FAQ
Last updated: June 4, 2026. We regularly review our policies to ensure the best shopping experience for our customers.
Orders and Payments
Q: How do I place an order?
A: Browse our website, add items to your cart, and proceed to checkout. Enter your shipping and payment information, then confirm your order. You will receive an order confirmation email shortly after.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, and Diners Club. All transactions are processed in US Dollars.
Q: When is my payment charged?
A: Your payment method is charged at the time you place your order.
Q: Can I cancel or change my order after placing it?
A: You may request an order cancellation within 2 hours of placement by emailing info@vivopetal.com with your order number. We will do our best to accommodate your request. If your order has already been processed or shipped, we cannot cancel it.
Shipping and Delivery
Q: How much is shipping?
A: Orders of $60.00 USD or more ship free. Orders under $60.00 USD have a flat shipping rate of $5.00 USD.
Q: Where do you ship?
A: We ship to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, PO Boxes, APO, FPO, or DPO addresses.
Q: How long does it take to process and ship my order?
A: Processing takes 1 to 2 business days (Monday to Friday). After shipment, delivery takes 2 to 4 business days (Monday to Friday). Delivery time does not include processing time. Orders placed before 6:00 PM Central Time begin processing the same day.
Q: How can I track my order?
A: When your order ships, we send a tracking number to your email address. You can use this tracking number on the carrier's website.
Q: What carriers do you use?
A: We ship using USPS, UPS, and FedEx. The carrier is selected based on your location and package characteristics.
Returns and Refunds
Q: What is your return policy for Google Orders?
A: For orders placed through Google (Buy on Google), you have 30 calendar days from delivery to request a return for any reason. Return shipping costs are the customer‘s responsibility.
Q: What if my flowers arrive damaged or not fresh?
A: Contact us within 48 hours of delivery with your order number and photos of the flowers. We will review your claim and provide a replacement or refund.
Q: Do you accept returns for change of mind on non-Google orders?
A: No. Due to the perishable nature of flowers, we do not accept returns for change of mind on orders placed directly through our website.
Q: How long does it take to receive a refund?
A: Once your return or claim is approved, we initiate your refund within 2 business days. Your financial institution may take an additional 5 to 10 business days to post the credit.
Customer Support
Q: How can I contact customer service?
A: Email us at info@vivopetal.com or call +1 (205) 587-2558 during our service hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time.
Q: How quickly do you respond to inquiries?
A: We respond to all email inquiries within one business day. Inquiries received on weekends or holidays are addressed on the next business day.
Product Information
Q: How should I care for my flowers?
A: Upon arrival, trim the stems, remove any leaves below the water line, and place in a clean vase with fresh water. Change water every two days for longest life.
Contact Information
Email: info@vivopetal.com
Phone: +1 (205) 587-2558
Address: 137 Shiloh Creek Dr, Calera, AL 35040, United States
Service Hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time